Frequently Asked Questions
1. About Our Accessories
Are your leather goods real or vegan?
We offer both genuine and vegan leather options. Check the product description for details.
Do your watches come with a warranty?
Yes! Our watches come with a 1-year limited warranty covering manufacturing defects.
2. Orders & Payments
Can I order a gift and have it sent directly to the recipient?
Yes, simply enter the recipient’s address at checkout, and we’ll handle the rest!
What if I forgot to apply my discount code?
If your order hasn’t been processed yet, contact us at [email protected], and we may be able to apply the discount.
3. Shipping & Tracking
What shipping carriers do you use?
We work with trusted carriers such as DHL, FedEx, and USPS to ensure reliable delivery.
Do you offer same-day delivery?
At this time, we do not offer same-day delivery, but we are exploring future options!
4. Returns & Refunds
Can I return worn shoes?
Unfortunately, worn items cannot be returned. Please try your shoes on indoors to ensure the right fit before wearing them outside.
Do I need a receipt for returns?
A receipt or order confirmation email is required to process returns or exchanges.
5. Care Instructions
How do I clean my jewelry?
Use a soft polishing cloth and avoid exposure to water and chemicals for best results.
Can I machine-wash my scarves?
Most scarves are machine washable, but delicate fabrics like silk should be hand-washed.
6. Need More Help?
Have additional questions? Contact us at [email protected], and we’ll assist you!